Our Policies

 

Customer Satisfaction Policy

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Our first priority is customer satisfaction. We constantly strive to give you quick, easy, stress-free shopping that respects your precious time. It is our mission to achieve the best shopping experience for you and satisfy all customers with our excellent Salon, Spa and Med Spa products. To that end, we will do everything that we can to ensure that you are happy with your purchase. Typically this customer satisfaction happens naturally, since we sell great products, offer outstanding prices, ship orders promptly and respond to questions quickly. This policy is your assurance and our commitment that if any issue comes up, we will do our best to resolve it to your satisfaction.

 

Privacy and Security Policy

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We realize that making purchases on any Website requires trust on your part. We value your trust highly and pledge to you, our customer, that we are committed to ensuring the privacy of your personal information and will use any information you give to us in a responsible manner. You are very important to us and we are dedicated to providing you with a safe and secure online experience. We respect your privacy. Your data will not be given or sold to any third party. Your online orders are transmitted to us using secure technology and processed on our secure Website. In addition, we do not store your credit card information online. We are serious about data safety and privacy.

In order to prevent fraudulent activities, for any order over $300.00 from first time customers, we may contact you to verify the transaction with your bank or credit card company by confirming your payment information.

 

Payment Policy

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We accept VISA, MasterCard, American Express, Discover, and personal checks. (For personal checks, please allow 7 days of processing time for the check to clear.

Refund Policy

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Our items are all sourced using all the best raw ingredients available. Therefore, we guarantee they work as properly as they claim to. There are no Refunds. Your Safety is our #1 Concern!

 

Shipping Policy

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We ship out the same or the next day after payment has been received. Shipping charges may be slightly different if they are going to a residence. Shipping is not guaranteed unless you call and ask for a guaranteed delivery and cannot be refunded due to delivery issues beyond our control.  Priority does not mean it is guaranteed.

 

Legal Notices and Disclaimers

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THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED TO YOU "AS IS," FOR YOUR INTERNAL INFORMATIONAL PURPOSES ONLY, WITHOUT ANY REPRESENTATION OR WARRANTY OF ACCURACY OR COMPLETENESS OF INFORMATION OR OTHER WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT WILL STEEL COSMETICS INTERNATIONAL OR ANY AFFILIATE OF STEEL COSMETICS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA IT OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF STEEL COSMETICS INTERNATIONAL IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND REPRESENTATIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

 

Questions

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If you have any questions, please do not hesitate to contact us at 800-711-5679 or by email sales@imsojellymask.com